ABOUT THE COURSE
 
Who should attend?
Legal managers
Finance managers
Commercial managers
Claims managers
Supply Chain, Procurement and Purchasing Managers
Contract Managers, Engineers and Analysts
Anyone involved in the management of commercial relationships
 
By the end of the course delegates will be able to:
Evaluate alternative methods of resolving commercial disputes
Distinguish between forms of ADR that give a binding decision and others that facilitate agreement between the parties
Evaluate strategies for resolving conflict
Prepare their organisation to participate in a dispute resolution process
Plan a negotiation, including considering contingencies in the event of failure
Apply negotiation techniques to typical commercial disputes
Use appropriate behavioural styles in negotiation
Consider the merits of using an intermediary to facilitate a win-win result
Manage conflict through a negotiated approach
Achieve mutually satisfactory outcomes in resolving contractual disputes
 
COURSE CONTENT
Introduction to Dispute Resolution
Arbitration
Negotiating solutions to disputes
Mediation
Other Dispute Resolution Mechanisms